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Dear Mr. Wells,
I'm submitting a letter to express my strong desire to be considered for the position of help desk being offered by
Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.
A brief review of my career working experience will reveal what I can contribute to Segma Int:
I have 35 years old, finished B.Sc computer science from the faculty of computer and information, finished training as computer information technology networking associate, computer information technology networking professional, with a total working experience of 17 to 18 years, summarized as: technical support for 3 years, technical support, help desk for 2 years, and from 11 years started working as help desk
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.
At your earliest convenience please contact me at 323.937.3931, or send me an email.
SAMPLE CV RESUME FOR "HELP DESK"
HELP DESK, 12/2002 - PRESENT
Providing first and second level help desk support that includes answering the help desk phone, logging all problems, researching problems for immediate resolution, and, if necessary, forwarding the problems to level iii support; assisting in the analysis of hardware software problems; ensuring that all problem tickets are appropriately tracked in the help desk ticket tracking system, assisting with configuring workstations, telecommunication, and systems access for users; assisting system administrators in maintaining telecommunications infrastructure, tracking and reporting on system inventories; assisting with backup functions to required platforms; Assisting with keeping all systems procedures documentation up to date and creating new documentation; Ensuring that corporate and industry best practices are followed in areas of responsibility conducting special projects as needed; support and maintenance of computers and systems to ensure integrity, security and availability.
B.Sc. Computer Science; Computer Science Section; Computer and Information Faculty, Clorado University; 7/2005.
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