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GROUP IT HELP DESK ENGINEER COVER LETTER AND RESUME SAMPLE

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SAMPLE RESUME COVER LETTER FOR "GROUP IT HELP DESK ENGINEER"

Cover Letter



Dear Mr. Wells,

I'm submitting a letter to express my strong desire to be considered for the position of group it help desk engineer being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.

A brief review of my career working experience will reveal what I can contribute to Segma Int: I have 28 years old, finished B.Sc engineering from the faculty of engineering, got a m sc in computer engineering, finished training as internet, a hardware software, programming with c, core web application technologies with microsoft visual studio 2005 advanced web application technologies with microsoft visual studio 2005, mcts windows vista client configuration, performance management, n, with a total working experience of 5 to 6 years, and from 5 years started working as group it help desk engineer

I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg

SAMPLE CV RESUME FOR "GROUP IT HELP DESK ENGINEER"

Job Resume



PROFESSIONAL EXPERIENCE

GROUP IT HELP DESK ENGINEER, 3/2009 - PRESENT

JOB DESCRIPTION


Providing all the group users with technical support and assistance for all it equipments and facilities printers, notebooks; pcs etc in order to secure the daily business operations and activities; Providing technical support and troubleshooting to users located both inside and outside the companys through phone call, tickets, over network vpn or on site visit; serve more than pc and laptop just inside the main building, resolve problems related to computer hardware, operating system, software, network, or printers; activate new accounts and emails for current or newly hired users; solving outlook or webmail problems which may occur; installing the required software and operating system on different pcs; perform necessary computer hardware repairs and maintenance tasks; ensure proper user data backup procedures are followed; perform operating system installation and configuration, follow up on the purchase of new hardware, spare parts; responsible for the technical items purchasing for the company through selecting relevant suppliers, choosing best quality and process; and sending the suppliers invoices to it manager for approval; providing it support to projects sites locally or remotely either when opening new branches, offices, warehouses or new factories, developing it training materials and procedures; and or train users on the proper use of hardware and software, investigate user problems, identify their source, determine possible solutions, test and implement solutions; and follow up with the user lately to get his her feedback; develop and conduct various training and instruction for system users on operating systems, relational databases; and other applications assist users in maximizing use of networks and computing systems; track problems and requests and document resolutions for future reference; research questions using available information resources; studying new viruss techniques in attacking and work on finding new tools to remove them, install company oracle software; explain it to the users maintain any errors or report it to the development team, search for new vendors, make contacts and follow up, handling all printing papers, inks, and computer accessories purchase orders; create all needed reports presentations in order to help taking the right decision s, responsible for warehouses arrangement, stocktaking supervising in all locations, preparing it documents for company iso, other duties as assigned.


EDUCATION

M.Sc Degree (2012).
B.Sc. Engineering; Computer Engineering Section; Engineering Faculty, Clorado University; 7/2008.

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